14-Day Returns Policy

We want you to be happy with your purchase. If you change your mind about an item, you can request a return within 14 days of receiving your order.

Returns

You have 14 days from the day you receive your order to notify us that you would like to return an item.

 

After notifying us, you must send the item back within 14 days. Contact Us.

 

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging and any accessories supplied.
  • Not show signs of damage, wear or alteration.

 

For hygiene and safety reasons, certain items may not be eligible for return once opened or used where an applicable legal exception applies.

 

How to Request a Return

To request a return, please contact us through the contact details provided on our website. Please include:

  • Your name
  • Order number
  • The item you wish to return
  • The reason for your return

 

We will provide you with the relevant return instructions.

 

Please do not send an item back without contacting us first.

 

Refunds

Once we receive and inspect your returned item, we will process your refund.

 

Where you are exercising your statutory right to cancel an online purchase, we will refund the payments due to you, including the standard delivery charge you paid for the original order. If you selected a more expensive delivery option, we only need to refund the cost of the least expensive standard delivery option offered.

Refunds will normally be made using the same payment method used for the original purchase.

 

We may withhold part of the refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

 

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us, unless we have agreed otherwise.

 

If an item is faulty, damaged, or not as described, please contact us before returning it. Your statutory rights are not affected.

 

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Your legal rights under UK consumer law remain unaffected by this returns policy.

 

Exchanges

We do not guarantee exchanges. If you would like a different item, you may return your original order where eligible and place a new order.

 

Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

 

Nothing in this policy limits or excludes any rights you have that cannot legally be limited or excluded.

 

Last updated: 20 September 2026